Frequently asked questions
ON THIS PAGE
1. How can I pay?
Online through Razorpay (cards, UPI and the other methods Razorpay offers at checkout), or Cash on Delivery where it's available for your pincode and order. Any Cash on Delivery fee is shown before you place the order.
2. How do I track my order?
We email you at every step. You can also see live status in My Orders, or on Track Order without signing in.
3. How long does delivery take?
It depends on your pincode and the courier serving it — we ship through Shiprocket, and your tracking details show the courier's estimate once your order ships. See our Shipping Policy.
4. Can I cancel my order?
Yes, from My Orders until we start packing it. See our Cancellation Policy.
5. Can I return or exchange an item?
Yes — within 7 calendar days of delivery, if the item is unused, unwashed and has its original tags attached. Request it from My Orders or by email to contact.fandsofficial@gmail.com. If you exchange for another size or colour, the replacement is sent at no charge. See our Return & Refund Policy.
6. How will I get my refund?
Once your returned item passes inspection, online payments are refunded to the original payment method, and Cash on Delivery orders by bank transfer or UPI to an account in your name. We email you when the refund has been issued.
7. How do I download or delete my data?
Signed in, go to Account → Settings. You can also send a request from our Grievance Redressal page. See our Privacy Policy.
8. How do I stop marketing emails?
Use the unsubscribe link in any marketing email, or Account → Email preferences. Order emails are always sent.