Shipping Policy

We start preparing your order once it's confirmed: online orders when your payment succeeds, Cash on Delivery orders when they're placed (or once you confirm them, if we ask you to). You'll get an email when your order is confirmed.

Orders are packed and handed to our courier on business days. If anything in your order is delayed or unavailable, we'll email you.

We ship within India through Shiprocket, which hands each parcel to one of its courier partners for delivery. We email you when your order is packed and again when it's shipped, with its tracking details.

How long delivery takes depends on your pincode and the courier serving it. Any delivery date shown with your tracking details is the courier's estimate, not a guarantee — weather, holidays, local restrictions and other events outside our control can cause delays.

Shipping is currently free on all orders.

There is currently no Cash on Delivery fee. The full amount you'll pay, including any shipping charge or Cash on Delivery fee, is always shown at checkout before you place your order.

Cash on Delivery may not be available for every pincode or order value; checkout shows whether it's available for yours.

Follow your order in My Orders, or without signing in on Track Order using your order number. We also email you when it's packed, shipped, out for delivery and delivered.

If your order is taking longer than expected, check its tracking first. If there's no movement for several days, email us at contact.fandsofficial@gmail.com with your order number and we'll follow it up with the courier.

If a delivery can't be completed — for example nobody is available or the parcel is refused — the courier may try again or return the parcel to us. If a parcel comes back to us, we'll contact you about re-sending it or cancelling the order. Repeated failed or refused Cash on Delivery deliveries may mean Cash on Delivery is no longer offered on your account.

Please check your delivery address, pincode and phone number before placing your order. If you notice a mistake, email us at contact.fandsofficial@gmail.com straight away — we can correct it only before the order is shipped. We can't be responsible for a parcel delivered to an incorrect address given at checkout.

If your parcel arrives damaged or opened, or an item is missing, please photograph the parcel and the items and contact us as soon as possible — request a return from My Orders or email contact.fandsofficial@gmail.com with your order number. If tracking shows a parcel as lost, we'll investigate it with Shiprocket and send a replacement or a full refund. See our Return & Refund Policy.