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Grievance Redressal

Last updated: 24 October 2026

We take every complaint seriously. Here's how to reach us and what to expect.

ON THIS PAGE
  1. 1. Who to contact
  2. 2. How to raise a complaint
  3. 3. Our response times
  4. 4. Tracking your complaint
  5. 5. Privacy requests
  6. 6. If you're not satisfied

1. Who to contact

F&S Official — Customer Grievance Support

Contact us here if you're unhappy with an order, a product, a delivery, a return or refund, or how we've handled your personal information.

2. How to raise a complaint

Use the form below, or email contact.fandsofficial@gmail.com. Please include:

  • your name and the email address or mobile number on your order;
  • your order number, if the complaint is about an order;
  • what went wrong, and what you would like us to do;
  • photos, if the complaint is about a damaged, defective or wrong item.

We use these details only to handle your request. To protect your account, we may ask you to confirm your identity first — requests sent while signed in are linked to your account automatically.

3. Our response times

  • We acknowledge every complaint within 48 hours of receiving it.
  • We aim to resolve it within one month of receiving it, and keep you updated by email until it's closed.

4. Tracking your complaint

A complaint sent with the form gets a reference number straight away, which we also use in our replies. Quote it when you write to us about the same complaint. If you're signed in when you send it, it's linked to your account.

5. Privacy requests

The same form handles requests to access, correct or delete your personal information, or to stop marketing emails. Signed in, you can also download your data or request account deletion from Account → Settings. See our Privacy Policy.

6. If you're not satisfied

If you're not satisfied with our response, you can contact the National Consumer Helpline (call 1915 or visit consumerhelpline.gov.in), or file a complaint with the consumer commission through e-Daakhil. This doesn't affect any other right you have under the law.

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