Return & Refund Policy

You can request a return or exchange within 7 calendar days of delivery. To be accepted, a returned item must be:

• unused and unwashed;
• returned with its original tags still attached;
• in its original condition.

These conditions don't apply to an item that arrived damaged or defective, was the wrong item, or isn't as described — see Damaged, defective, wrong or missing items.

From your account: go to My Orders, open the delivered order and choose Request return or exchange. Choose the items and quantities, pick a reason and, for damaged or defective or received the wrong item, add up to 3 photos.

By email: write to contact.fandsofficial@gmail.com with your order number, the item(s) you want to return, the reason, and photos if an item is damaged, defective or wrong.

We'll confirm we've received your request by email.

We check each request against the conditions above and email you whether it's approved. If it is, we'll tell you how to send the item back — how the item reaches us is confirmed in that email.

You can exchange an item for a different size or colour of the same product, if it's in stock. Once we approve the exchange, we reserve the new item and send it as a new order at no charge, with tracking updates as usual.

When the item reaches us, we inspect it to confirm it meets the return conditions. If it does, we start your refund (or send your exchange); if it doesn't, we'll email you the reason and arrange to send the item back to you.

We issue your refund once the returned item has passed inspection, and email you when it's been issued. You're refunded the price you paid for the item — its price less its share of any discount applied to the order.

• Online payments are refunded to your original payment method through our payment gateway, Razorpay. How soon the money shows in your account after that depends on your bank or payment provider.
• Cash on Delivery orders have no online payment to reverse, so we refund by bank transfer or UPI to an account in your name. We'll ask for those details by email after your return is approved. We will never ask for your card number, PIN, OTP or passwords.

If an item arrives damaged or defective, isn't the item you ordered, doesn't match its description, or is missing from your parcel, please tell us as soon as possible — through My Orders or by email to contact.fandsofficial@gmail.com — with your order number and photos of the item and packaging.

Once confirmed, we'll offer a replacement or a full refund, including any shipping charge or Cash on Delivery fee you paid for the order. You won't be asked to pay to send back an item that was damaged, defective, wrong or not as described.

We may decline a return if:

• it was requested more than 7 days after delivery;
• the item has been used, worn or washed, or its original tags have been removed;
• the item isn't in its original condition, or isn't an F&S Official item from your order.

We'll always email you the reason. If you disagree, see Grievance Redressal. None of this limits your rights under consumer protection law.

Cancelling an order before it ships is different from returning it — see our Cancellation Policy.