Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the F&S Official website and any purchase you make from it. The store is operated by F&S Official, based in Pune, Maharashtra, India. By using the site or placing an order you agree to these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and Cancellation Policy.

You must be at least 18 years old and able to enter into a binding contract to create an account or place an order. By ordering, you confirm that the information you give us is accurate and that you are authorised to use the payment method you choose.

You can shop with an account. Keep your details accurate and up to date from Account → Settings. One person may not create multiple accounts to get around limits, offers or restrictions.

You are responsible for keeping your password, and the email account, mobile number or Google account you sign in with, secure, and for activity on your account. Never share a one-time code with anyone. Tell us straight away at contact.fandsofficial@gmail.com if you think someone else has accessed it. We may suspend or close an account that is used fraudulently or in breach of these Terms.

We describe and photograph our products as accurately as we can. Colours can look slightly different on different screens, and handmade or natural materials may vary a little from piece to piece. If a product you receive is not as described, you can return it under our Return & Refund Policy.

Prices are shown in Indian Rupees (₹). The full amount you will pay — including any taxes, shipping charge and Cash on Delivery fee — is shown at checkout before you place your order. We may change prices at any time, but a change never affects an order already placed. If a product is listed at an obviously incorrect price because of an error, we may cancel the order and refund anything you paid.

The price shown at checkout is the full amount you pay for each item. If any tax ever applies to an order, it will be shown at checkout before you pay.

Placing an order is an offer to buy the products in it. You will receive an email confirming that we've received your order; you can follow its progress in My Orders.

A contract is formed when we confirm your order. We may decline or cancel an order — before or after confirming it — for reasons including:

• the product being unavailable, or a pricing or description error;
• payment not being completed or authorised (an online order that isn't paid within 24 hours is cancelled automatically);
• a delivery address we can't deliver to;
• our fraud checks indicating the order may be fraudulent, or a breach of these Terms.

If we cancel an order you have paid for, we refund the full amount to your original payment method.

You can pay online through our payment gateway, Razorpay, or — where available — with Cash on Delivery. Cash on Delivery may depend on your pincode, the order value, verifying your phone number, and your account's order history, and a Cash on Delivery fee may apply; any fee is shown before you place the order. We never see or store your full card details.

Delivery is covered by our Shipping Policy. Delivery times are estimates, and ownership of and responsibility for the products pass to you on delivery.

You can return or exchange eligible items within 7 calendar days of delivery — unused, unwashed and with original tags attached — as set out in our Return & Refund Policy. Nothing in these Terms limits rights you have under consumer protection law.

You can cancel an order before it is packed, as described in our Cancellation Policy.

Coupon codes and offers are subject to their own conditions (such as a minimum order value, validity period or usage limit), can't be exchanged for cash, and — unless stated otherwise — can't be combined. We may withdraw an offer at any time, and may refuse or cancel orders that misuse offers, for example through multiple accounts.

Products are available while stock lasts. Stock is reserved when you place an order; if an item becomes unavailable after you order, we will tell you and refund you for it.

All content on this site — including the F&S name and logo, product designs, photographs, text and graphics — belongs to F&S Official or its licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.

Only customers who have bought and paid for a product can review it. Reviews are public and shown with your account name. By posting a review you confirm it is your honest opinion, and you allow us to display it on our site. Reviews must not be false, misleading, offensive, unlawful, or include other people's personal information.

We may remove reviews that break these rules.

• using the site for anything unlawful or fraudulent, including false orders, payment fraud or abuse of returns, Cash on Delivery or offers;
• trying to access accounts, data or systems you are not authorised to access, or interfering with the site's security or operation;
• scraping, copying or automated bulk use of the site without our permission;
• uploading malicious code or content that infringes others' rights.

We work to keep the site available and accurate, but can't guarantee it will always be uninterrupted or error-free. We may change, suspend or withdraw any part of it, for example for maintenance.

Some services are provided by others — for example payments by Razorpay and delivery by our shipping partner, Shiprocket, and its couriers — and may be subject to their own terms. We are not responsible for third-party websites linked from our site.

To the extent permitted by law, we are not liable for indirect or consequential losses, or for losses caused by events outside our reasonable control, and our total liability for any order is limited to the amount you paid for it. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.

You agree to compensate us for losses we suffer as a result of your breach of these Terms or misuse of the site, to the extent permitted by law.

We may update these Terms from time to time; the “Last updated” date shows the latest version. The Terms in force when you place an order apply to that order.

These Terms are governed by the laws of India. Subject to that, the courts at Pune, Maharashtra have jurisdiction over any dispute. This doesn't affect your right under the Consumer Protection Act, 2019 to file a complaint with the consumer commission where you live or work, or any other right you have under consumer protection law. Before going to court, please contact us — most problems can be sorted out quickly through our Grievance Redressal process.

F&S Official, Pune, Maharashtra, India. Email contact.fandsofficial@gmail.com. For complaints, see Grievance Redressal.